Intellectual Property Policy

Last updated: April 27, 2025

We are committed to protecting intellectual property (“IP”) rights and have implemented a comprehensive policy to that end. This Intellectual Property Policy (“Policy”) outlines how we address infringement allegations and how recipients of our services can report infringing content on our website and mobile applications. We will remove materials alleged to infringe others’ IP rights when presented with a report that complies with our policies. For the purposes of this Policy, IP rights include copyrights, trademarks, designs, patents, and other IP rights as prescribed by applicable laws.

1. Reporting Infringement via the Intellectual Property Infringement Report Portal (“IP Portal”) by Rights Owners

(1) To submit a notice of IP infringement through the IP Portal, you must be either:

· The rights owner, or

· An agent authorised to submit notices on behalf of the rights owner.

(2) We will review and investigate reports based on the materials provided. Reports must be made in good faith and sworn under penalty of perjury.

(3) A report must include the following information:

· Identification of the IP right you believe is infringed (e.g., registration number, description of copyrighted work, publication date, or a link to the original work).

· Type of infringement (e.g., whether it occurs on the product, packaging, product detail page images, or text on the product detail page).

· Link to the allegedly infringing content (e.g., URLs of product detail pages).

· Supporting documentation or any additional relevant information that will help us process your complaint (e.g., order IDs for test purchases).

· Your contact details (full name and email address).

· A statement confirming your good-faith belief that the information provided is accurate and complete.

· Any other information required under applicable laws.

(4) Upon receiving a valid report that allows us to confirm a violation of intellectual property laws, we will remove the infringing content from the platform and take appropriate action against the seller. We will notify both you and the seller of our decision.

(5) If the seller submits a complaint challenging the decision and our preliminary review finds it well-founded, we will notify you and invite you to provide supporting evidence. You may follow the instructions in the notification to submit relevant materials. We will carefully assess the information before determining whether to reverse the removal decision.

2. Reporting Infringement via the "Report This Item" Feature by Non-Rights Owners

(1) Any user of our services may report suspected IP infringement by clicking the "Report This Item" button on a product detail page and selecting "Copyright and Trademark" or "Issues Other Than Those Listed Above" as the report type.

(2) We will review and investigate reports based on the materials provided. Reports must be made in good faith.

(3) A report must include the following information:

· Detailed reason for the report (e.g., identification of the allegedly infringed IP right, type of infringement, and supporting documentation).

· A statement confirming your good-faith belief that the information provided is accurate and complete.

· Your contact details (full name and email address).

(4) Upon receiving a valid report that allows us to confirm a violation of intellectual property laws, we will remove the infringing content from the platform and take appropriate action against the seller. We will notify both you and the seller of our decision.

3. Lodging a Complaint Against a Decision

If the information provided under Section 1 or Section 2 is insufficient to establish an infringement, we may decline to take action and will notify you of our decision. If you disagree with our decision, you may submit a complaint via the link provided in our notification. You will have the opportunity to explain your objection and provide additional details or supporting materials by following the on-screen instructions.

4. Withdrawing a Report

IP rights owners or authorized agents who submitted an infringement report under Section 1 may also withdraw it through the IP Portal. The withdrawal request must clearly identify the original report and include:

· Your contact details,

· The intellectual property right previously claimed to have been infringed, and

· The content originally reported, which is to be withdrawn.

5. Abuse of Reports and Complaints

(1) We may reject manifestly unfounded reports or complaints. We also reserve the right to take action against individuals or entities who misuse this policy under applicable laws.

(2) Repeated submission of manifestly unfounded reports or complaints, following a prior warning and deemed misuse under our policies, may result in the suspension of your ability to submit further reports or complaints.